Explore
- Skin Care
- Bath & Body
- Make Up
- Nail Care
- Hair Care
- Fragrance
Pages
Store timings
- Monday: 9AM - 7PM
- Tuesday: 9AM - 7PM
- Wednesday: 9AM - 7PM
- Thursday: 9AM - 7PM
- Friday: 9AM - 7PM
- Saturday: 9:30AM - 6PM
Closed on Sundays
Company Name: Chemstar Limited
Certificate No: 2842128
This Site is owned and operated by Chemstar Ltd whose registered office is at Silver Levene, 37 Warren Street W1T 6AD, and whose company number in the register maintained by the Companies House is 2842128 and the registered VAT number is 628476900. These terms and conditions include general terms and conditions for use of this Site, terms and conditions relating to the Services and terms and conditions relating to the sale and purchase of Products on the Site. Please read these terms and conditions carefully. Your use of the Site and Services and the purchase of any Products on this Site will be subject to these terms and conditions.
Liability Statement
The information available on or through this Site, and the Services supplied via or in connection with this Site, is intended as information only and does not constitute advice or medical advice. Where the Site or any Submission made by any user includes views, opinions, advice and recommendations, these views, opinions, advice and recommendations are not endorsed by us and we do not accept any liability on account of the accuracy, defamatory nature, completeness, timeliness or otherwise of such views, opinions, advice and recommendations.
We try to make sure that all information contained on the Site [and provided by us to you as part of any Services or Products] is correct, but the information is of a general nature and not intended to comprise of all the information relating to the subject matters referred to by the Site and therefore we do not accept any liability for any error or omission and exclude all liability for any action you may take or loss or injury you may suffer [direct or indirect including loss of pay, profit, opportunity or time, pain and suffering, any indirect, consequential or special loss, however arising] as a result of relying on any information on this Site.
Our liability to you in connection with any Product purchased through the Website is strictly limited to the purchase price of that Product.
Date of last update: 01.08.2020
All provisions set out in these terms and conditions which seek to limit or exclude our liability are at all times subject to your statutory rights [further details in respect of which are set out at clause 4.5].
In these terms and conditions, the following definitions apply:
“Audley & Remedys Pharmacy” means “Chemstar Limited”, whose registered office is at Silver Levene, 37 Warren Street W1T 6AD, and whose company number in the register maintained by the Companies House is 2842128 and registered VAT number is 628476900 and ‘we’, ‘us’, ‘our’ shall mean Chemstar Ltd;
“Dispatch Confirmation” the email we send you confirming your order [at which point the contract between us will be formed];
“Materials” defined in clause 2.2;
“Products” means any products offered for sale on the Site;
“Repeat Purchase” means an order for Products whereby you have indicated that the order should be repeated every a 30/60/90 days until you provide us with notice to cancel in accordance with clause 8.2;
“Services” means any information and services ordered and/or provided by Audley & Remedys Pharmacy through or via the Site including, without limitation, all services offered as part of the Repeat Purchase functionality. For the avoidance of doubt, any electronic information supplied to you by Audley & Remedys Pharmacy will constitute part of the “Service” not a Product and cancellation rights will apply accordingly;
“Site” means the web site at the URL audley-remedys.uk
or WAP site or replacement site(s) from time to time;
“Submission” means any written comments including a Review that you supply to us or post directly to the Site relating to the Products together with any photographs.
2.1
You may use the Site for personal and lawful use and in accordance with these terms and you are not allowed to copy or use any material from the Site for any commercial purpose including for selling any goods or services.
2.2
The intellectual property rights in all materials on the Site and supplied as part of the Products or Services [“Materials”] are owned by Audley and Remedys Pharmacy or its third party licensors. Except to the extent expressly set out in these terms and conditions, you are not allowed to make any copies of any part of any materials, or remove or change anything on the Site, include or create links to or from the Site without our written authority, or remove or change any copyright, trade mark or other intellectual property right notices contained in any Materials or copies or the Materials.
2.3
Should you make a Submission to us, you agree to grant us an exclusive, irrevocable, perpetual license to use it worldwide on the Site [and make it available to other users] and in our marketing materials and for any other business purposes, and to edit your Submissions in the event that Audley and Remedys Pharmacy deems it necessary or desirable to do so for whatever reason.
2.4
You acknowledge that making a Submission does not guarantee that such Submission, or any part thereof, shall appear on the Website, but agree that may Audley and Remedys pharmacy, at its sole discretion, choose to display any Submission or any part of a Submission that you make on the Website.
2.5
You warrant and represent that you own or are licensed to use any and all the intellectual property rights in any Submissions that you make to the Website.
2.6
You acknowledge that you will not be able to edit or delete any Submission after submission.
2.7
Any user who feels that any Submission made by other users is objectionable is encouraged to contact us at Audley Pharmacy 36 south audley street, London, W1K 2PL. We will review the relevant Submission as soon as is practicable and will take such action as it deems necessary, if any.
2.8
You must not use the Site to post, upload or otherwise transmit material which is obscene or pornographic, threatening, menacing, racist, offensive, defamatory, infringing of any intellectual property or otherwise unlawful, to harass, stalk, threaten or otherwise violate the rights of others, to misrepresent your identity or status, to hack into this Site or any other related computer system, to make excessive traffic demands, deliver viruses or forward chain letters or similar materials that may reasonably be expected to inhibit other users from using and enjoying the Site or any other web site or damage or destroy the reputation of Audley & Remedys Pharmacy or any third party.
2.9
Audley & Remedys Pharmacy accepts no obligation to monitor the use of the Site. However, Audley & Remedys Pharmacy reserves the right to disclose any information as required by law and/or to remove, refuse to post or to edit any information or materials; to block your access and to take such other action as may be reasonably necessary to prevent any breach of these terms and conditions or any breach of applicable law or regulation. Audley & Remedys Pharmacy will also in its absolute discretion fully co-operate with law enforcement and other relevant authorities with respect to any investigation of suspected unlawful activity or violation of network security.
2.10
Audley & Remedys Pharmacy may change the format and content of the Site from time to time. You should refresh your browser each time you visit the Site to ensure that you download the most up to date version of the Site.
3.1
Use of your personal information is governed by Audley & Remedys Pharmacy’ Privacy Policy, which forms part of these Terms and Conditions. In the event that Audley & Remedys Pharmacy undergoes reorganization or is sold to a third party, you agree that any personal information Audley & Remedys Pharmacy holds about you may be transferred to that reorganized entity or third party and used in accordance with the Privacy Policy.
4.1
You are referred to the important liability statement at the top of these terms and conditions. Subject to that statement you agree that your use of this Site and the Service is on an “as is” and “as available” basis. On that basis, except as expressly set out in these terms or in accordance with your statutory rights, Audley & Remedys Pharmacy does not enter into conditions, warranties or other terms in relation to the Site or the Services or any guaranteed or predicted result from using the Site, Services or Products.
4.2
The Site includes links to external sites and co-branded pages. Audley & Remedys Pharmacy has included links to these sites and co-branded pages to provide you with access to information and services that you may find useful or interesting. Audley & Remedys Pharmacy does not endorse the content of external sites and is not responsible for the content of these sites and pages or for anything provided by them.
4.3
Subject to the important liability statement, Audley & Remedys Pharmacy is not liable for failure to comply with these terms and conditions due to any event beyond its reasonable control, including, without limitation, the input of incorrect information by you.
4.4
The Site or documents sent with a Product, or the packaging or labelling of a Product may contain instructions for use, warnings, contra-indications and other notices provided by the manufacturer of the product. You must read and follow these notices carefully and ensure others who use the Products do so. Subject to the important liability statement, we will not be legally responsible to you if any of these are not observed.
4.5
Audley & Remedys Pharmacy does not seek to exclude or limit liability for:
(a) death or personal injury caused by our negligence or the negligence of our directors, employees, agents or subcontractors;
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
(d) breach of the terms implied by sections 13, 14 and 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
(e) defective products under the Consumer Protection Act 1987.
and all exclusions or limitations of the liability of Audley & Remedys Pharmacy which are set out in these terms and conditions shall at all times be subject to the provisions of this clause 4.5.
5.1
As part of the Services offered via this Site, you may be issued with an individual password which can be used to access certain areas of the Site and provide fast checkout. You will use the password only for such access and not for any other purpose. You must keep your password confidential at all times, and must not disclose the password or permit anyone else to use your password. Any breach of any of these terms by anyone to whom you disclose the password will be treated as if the breach had been committed by you, and will not relieve you of your obligations under these terms and conditions.
5.2
In the event of any failure or error in the operation of a password, you shall cease using the password, exit the Site immediately, and notify Audley & Remedys Pharmacy of such failure or error.
5.3
Audley & Remedys Pharmacy reserves the right to change your password and user name at any time in its sole discretion and you agree to notify Audley & Remedys Pharmacy promptly of any changes to your registration details.
6.1
Audley & Remedys Pharmacy may suspend the operation of the Site for repair or maintenance work or in order to update or upgrade the contents or functionality of the Site from time to time. Access to or use of the Site or pages linked to it will not necessarily be uninterrupted or error free.
6.2
Audley & Remedys Pharmacy may terminate the Service and cease to send you Products immediately in the event you breach any of these terms and conditions or if you are late in or do not pay any sums due to Audley & Remedys Pharmacy.
7.1
Audley & Remedys Pharmacy does not sell Products to children under the age of 16 on this Site although it may sell Products suitable for children to adults. If you are under 16, you may use the non-transactional parts of the Site but you may not purchase Products from the Site. By ordering Products you represent that you are 16 years of age or older.
7.2
In order to purchase Products, you must submit a valid Visa, Visa Electron, Mastercard, American Express, Delta or Switch credit or debit card, or valid PayPal payment login. You warrant that the payment card or PayPal login you submit is yours. All credit/debit card holders and Paypal users are subject to validation checks and authorization by the card issuer or payment provider. Audley & Remedys Pharmacy is not responsible in the event that your payment card provider refuses to authorize payments.
8.1
IMPORTANT: When you order a Repeat Purchase, you agree that we may send you the same Product(s) in the same quantities and on the same chargeable basis every 30, 60 or 90 days (depending on which frequency you have chosen) from the date of your first order, and that we may debit the credit or debit card or charge the PayPal account you submit for your first order for the same amount (including applicable sales tax and postage) on each subsequent dispatch of Products. We will send you a confirmatory email with each dispatch of Products. Unless you notify us that you want to cancel these Repeat Purchase orders you will continue to be sent the same Products and your credit or debit card or PayPal account will be charged the price and relevant sales tax and postal charges every 30, 60 or 90 days [depending on which frequency you have chosen]. Once you have purchased your first Products, the price for such Products will change if:
(a) you change your address and the applicable sales tax or postage changes accordingly; or
(b) our prices advertised on the Site increase in which case, we will notify you the new price and the first of your Products to be affected will be the first batch of Products sent after the price change. Price changes will not affect your cancellation rights.
8.2
You may cancel future Repeat Purchase orders at any time by:
(a) sending an email to Audleypharmacy@hotmail.com or
(b) by recorded letter to:
Audley Pharmacy
36 South Audley street, London, W1K 2PL.
Monday to Sunday, 10am – 6pm [BST]. On receipt of your email, we will make every reasonable effort to cancel your Repeat Purchase orders before any further Products are dispatched to you. If, however, your cancellation is not processed by us in time to prevent a further dispatch of Products to you, you can cancel such Products when you receive them. Your cancellation rights in relation to dispatched Products are set out in clause 11 (such cancellation rights shall apply to each dispatch of Product(s) you receive under a Repeat Purchase).
8.3 When you select the option to allow us to store your card details we will do so using the Worldpay Token System. When you select a Repeat Purchase Product we will automatically store your card details via the Worldpay Token System.
The Token System is a safe way for us to keep card details without actually storing them. Worldpay store and convert your sensitive payment information into a secure token or “alias”. This token is then used by us to process future transactions as and when required, without asking for your card details each time.
8.4
It is your responsibility to inform us of any change of address or other relevant details such as payment card details.
9.1
After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your Order has been accepted. Your Order constitutes an offer to Audley & Remedys Pharmacy to buy a Product via the Site [and Audley & Remedys Pharmacy reserves the right to refuse orders for Products]. No contract will exist in relation to the Products until we have confirmed to you by email that the Product has been dispatched [Dispatch Confirmation]. Our acceptance to your offer will be deemed complete and the contract between us shall be formed when we send you the Dispatch Confirmation email.
10.1
Information displayed on the Site as to pricing and availability is subject to change by Audley & Remedys Pharmacy. Payment for the Products will be made via the Site in accordance with the procedure explained on the Site.
10.2
While we aim to be accurate, any availability information or dispatch estimates on the Site in relation to Products are approximate. As we process your order, we will inform you by e-mail, telephone or SMS, if any Products you order turn out to be unavailable. Please allow up to 10 business days for delivery.
10.3
In spite of our best efforts, it is possible that a Product may be mispriced on the Site. We do, however, confirm prices as part of our dispatch procedures. Where a Product’s actual price is lower than that stated on the Site, we will charge the lower amount and send you the Product. If, however, the actual price is higher than that stated on the Site, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation. Prices are inclusive of VAT so the price of a Product may change if you are ordering from outside the UK [see clause 10.4 below].
10.4
Products will be dispatched to your delivery address as soon as reasonably possible after acceptance of your order. Delivery charges and sales tax will be made in accordance with your location and you will be informed of the relevant charge on the Site before you confirm your order. Please note, any orders we accept which require delivery outside the EU will be delivered duty unpaid.
11.1
If you are a consumer, you have a legal right to cancel a contract under the Consumer Contracts [Information, Cancellation and Additional Charges] Regulations 2013 during the period set out below. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a product, you can notify us of your decision to cancel the contract and receive a refund.
11.2
You will not have any right to cancel a Contract for the supply of any Products in the following circumstances:
(a) where by reason of their nature [and the manner in which you have taken care of them] the Product(s) cannot be returned [for example, without limitation, any cosmetics which have been unpackaged and treated in any way that renders it no longer marketable to other customers due to health & safety or hygiene reasons]; and/or
(b) where the Product(s) have been customized to your chosen specifications.
11.3
Your legal right to cancel a contract starts from the date of the Dispatch Confirmation, which is when the contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out in the table below:
Your Contract
Your contract is for a single product [which is not delivered in installments on separate days].
The end date is the end of 14 days after the day on which you receive the product.
Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the product on 10 January you may cancel at any time between 1 January and the end of the day on 24 January.
Your contract is for either of the following:
(a) one product which is delivered in instalments on separate days.
(b) multiple products which are delivered on separate days.
The end date is 14 days after the day on which you receive the last instalment of the product or the last of the separate products ordered.
Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the first instalment of your product or the first of your separate products on 10 January and the last instalment or last separate product on 15 January you may cancel in respect of all instalments and any or all of the separate products at any time between 1 January and the end of the day on 29 January.
Your contract is for the regular delivery of a product over a set period.
The end date is 14 days after the day on which you receive the first delivery of the products.
Example: if we provide you with a Dispatch Confirmation on 1 January in respect of products to be delivered at regular intervals over a year and you receive the first delivery of your product on 10 January, you may cancel at any time between 1 January and the end of the day on 24 January. 24 January is the last day of the cancellation period in respect of all products to arrive during the year.
11.4
To cancel a contract, you need to let us know that you have decided to cancel. The easiest way to do this is to email this to us at Audleypharmacy@hotmail.com. If you use this method we will e-mail you to confirm we have received your cancellation. The Product(s)covered by the cancellation must then be returned to us at the following address: Audley Pharmacy,36 south Audley Street,London W1K 2PL
When returning items you are strongly recommended to carefully pack the items and obtain proof of posting. We cannot accept responsibility for parcels lost in transit.
11.5
If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or e-mail us before midnight on that day.
11.6
If you cancel your contract we will:
(a) refund you the price you paid for the products. However, please note:
(i) we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop; and
(ii) when returning Products on which you have received any promotional or other discount the refund will only cover the price you paid.
(b) refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer [provided that this is a common and generally acceptable method]. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
(c) make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
(i) if you have received the product and we have not offered to collect it from you: 14 days after the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.
(ii) if you have not received the product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the contract.
Please note that it can take up to 10 days for us to receive your return, depending on which postal service you use. Refunds are usually processed on the day of receipt, although it may take up to a further week for the amount to show in your account.
(d) Refunds in relation to Products may only be credited to the credit or debit card or PayPal account originally used to make the purchase. If we are unable to put the refund through on this card or account for any reason, we will try to contact you to discuss alternative arrangements. If you used vouchers to pay for the product we may refund you in vouchers.
11.7
If a product has been delivered to you before you decide to cancel your contract:
(a) then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the contract. If you do not return the Products within 14 days of your cancellation, you will be deemed to have accepted the Products, at which point a new purchase contract will be made and you will be charged for your order at the price set out on the Site;
(b) subject to clause 11.7 (c) below, unless the product is faulty or not as described you will be responsible for the cost of returning the products to us. If the product is one which cannot be returned by post, we estimate that if you use the carrier which delivered the product to you, these costs should not exceed the sums we charged you for delivery. If we have offered to collect the product from you, we will charge you the direct cost to us of collection (which will not be materially inconsistent with the sums we charged you for delivery);
(c) If you have returned the products to us because they are faulty or mis-described, we will refund the price of the products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
11.8
As you are a consumer, we are under a legal duty to supply products that are in conformity with this contract. As a consumer, you have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause or anything else in these Terms.
12.1
Audley & Remedys Pharmacy warrants that the Services will be supplied with reasonable skill and care.
13.1
We amend these terms and conditions from time to time. Please look at the top of this page to see when these terms and conditions were last updated. Every time you order products from us, the terms and conditions in force at the time of your order will apply to the contract between you and us. If we have to revise these Terms and Conditions and this has a material impact on your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the contract if you are not happy with the changes.
By browsing the Site you are accepting that you are bound by the current Terms and Conditions which relate to your use of the Site. You should check these each time you revisit the Site.
13.2
These terms and conditions form the entire understanding of the parties and supersede all previous agreements, understandings and representations relating to the subject matter.
13.3
If any provision of these terms and conditions is found to be unenforceable, this shall not affect the validity of any other provision.
13.4
Audley & Remedys Pharmacy may delay enforcing its rights under these Terms and Conditions without losing them.
13.5
You agree that Audley & Remedys Pharmacy may sub-contract the performance of any of its obligations or may assign these Terms and Conditions or any of its rights or obligations without giving you notice.
13.6
These Terms and Conditions shall be governed and interpreted in accordance with English law, and you consent to the non-exclusive jurisdiction of the English courts.
13.7
If you have any enquiries or complaints [about the Service or someone else’s use of the Site] then please address them to Audley Pharmacy, 36 south Audley street, London, W1K 2PL or email Audleypharmacy@hotmail.com
14.1
Promotions
We reserve the right to change or pause promotions at any time.
Audley & Remedys Pharmacy reserves the right to modify the brand exclusions list during any stage of a promotion and we recommend that you revisit our Promotions page regularly to remain informed about the current Terms & Conditions that apply to your use of the Website.
Some brands have elected to be excluded from all discounts. Unless otherwise stated, the below brands are excluded from all promotional codes:
“Mention Brands”
All orders destined for all other countries outside of the EU are exempt from paying UK VAT and are shipped on a DDU [delivery duty unpaid] basis.
Once you have entered your delivery address and proceeded to checkout, VAT will be deducted from the cost of your order.
Accounts
To use certain areas of the Site you may need to create an account with us [“Account”]. The personal information that you supply to us when creating an Account will be dealt with in accordance with clause 3.1.
We may refuse an application for any reason. You may only have one account with us and we reserve the right and shall be entitled to refuse, merge or close additional accounts at any time. We may also suspend accounts where we suspect that you have registered more than one account. We also reserve the right to charge you for any additional benefit that you may have obtained as a result of having multiple accounts for example by benefitting from more than one new customer discount or multiple promotional codes.
You may only use your Account to purchase products for personal use and not for resale or to sell them for business or professional purposes or otherwise on behalf of or in connection with any business.
We may terminate or suspend your Account and refuse any orders you place with us at any time where you are, or we suspect you are in breach of these terms and conditions or have not fulfilled any of your obligations to us or any applicable laws or for any other reason.
We may refuse to accept further orders from you whilst there remains any unresolved dispute between us in respect of previous orders.
It is your responsibility to keep your information up to date and we will not be responsible for any loss that you suffer if you do not keep the details in respect of your Account up to date.
Your Account is not transferable, and you will be liable to us for all activity and purchases undertaken under your Account.
14.2
General
(a) By participating in the Promotion, you agree to be bound by these Terms and Conditions and by our decisions, which are final in all matters relating to these Terms and Conditions, the Promotion, the draw and/or the results and no correspondence or discussion shall be entered into.
(b) To the extent permitted by law we accept no responsibility for lost, late, misdirected, undeliverable or incomplete entries, whether due to system errors or failures, faulty transmissions or other telecommunications malfunctions, entries not received resulting from any hardware or software failures of any kind, lost or unavailable network connections, failed, incomplete or garbled computer or telephone transmissions, typographical or system errors and failures, faulty transmissions, technical malfunctions, or otherwise.
(c) Personal information collected from entrants will be used by us solely in connection with the Promotion and will not be disclosed to any third party except for the purpose of operating the Promotion and fulfilling the prize where applicable.
(d) These Terms and Conditions shall be governed by and construed in accordance with English law and any dispute arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the English Courts.
Audley & Remedys offers worldwide shipping and free shipping on orders above £50. After you have placed an order, you will receive a confirmation email with the order receipt. Once your order is dispatched, we will send you an email with the tracking details. Due to COVID-19, kindly anticipate delays in shipping and deliveries. We’re working closely with our carriers to ensure you receive your deliveries.
For Shipping to the UK:
UK Mainland:
Outside of UK Mainland:
For Rest of the World:
Shipping fee is determined according to weight by a custom shipping rate calculator which will be displayed at the end of checkout. Shipping on all international orders will take an estimated period of 7-14 days. Kindly note that we are not responsible for goods held by customs.
Returns
We accept returns on any products that are found to be faulty within 7 days of delivery in which case we will provide you with a full refund not inclusive of postage costs. . If you would like to return a product, please contact us via email at AudleyPharmacy@hotmail.com to arrange your return. All returned products must be in their original packaging and in a suitable condition to be re-sold for it to be eligible for a refund.
Unwanted products should be returned along with a copy of the receipt. We cannot accept liability for goods lost or damaged during transit, therefore please ensure that you have wrapped the product carefully.
Refunds will be initiated once we have received the item(s) and inspected them.
Please note that make-up products are non-refundable for hygiene reasons.
For the purpose of the Data Protection Act 2018 and the EU General Data Protection Regulation 2016/679 , the data controller is Audley & Remedys Pharmacy Limited [company no. 2842128], having its registered office at Silver Levene, 37 Warren Street,W1T 6AD.
Audley & Remedys Pharmacy wants to offer you the best possible internet experience; consequently, additional functions, features, products or services are incorporated into the Site from time to time. This, and our commitment to protecting the privacy of your personal information, may result in periodic changes to this Privacy Policy. As a result, please remember to refer back to this Privacy Policy regularly.
Any questions regarding our Privacy Policy should be directed to Audley Pharmacy at 36 South Audley Pharmacy, London, W1K 2PL or alternatively see the Contact Us page on this Site.
Date of Last Update: 01.08.2020
In these terms and conditions, the following definitions apply:
“Account” means an account required to access and/or use certain areas and features of Our Site
“Cookie” means a small text file placed on your computer by Audley & Remedys Pharmacy when you visit certain parts of the Site and/or when you use certain features of Audley & Remedys Pharmacies.
“Data” and/or “Personal Data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case it means collectively all the personal data you submit or provide to Us via Our Site. This definition shall, where applicable, incorporate the definition provided in the General Data Protection Regulation [“GDPR”]
“GDPR” means the General Data Protection Regulation (GDPR) ((EU) 2016/679) until GDPR is no longer directly applicable in the UK and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in England and Wales and successor legislation to GDPR.
“User” means anyone singularly or in groups or as part of an organization that accesses Audley & Remedys Pharmacy.
This Privacy Policy applies only to your use of our Site. Our Site may contain links to other websites. Please note that we have no control over how your Personal Data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
3.1 As a data subject, you have the following rights under the GDPR, which this Policy and Our use of Personal Data have been designed to uphold:
3.1.1 the right to be informed about our collection and use of Personal Data;
3.1.2 the right of access to the Personal Data we hold about you;
3.1.3 the right to rectification if any Personal Data we hold about you is inaccurate or incomplete;
3.1.4 the right to be forgotten – the right to ask us to delete any Personal Data we hold about you [we only hold your Personal Data for a limited time, as explained in paragraph 5, but if you would like us to delete it sooner, please contact us using the details in the Contact Us section];
3.1.5 the right to restrict [i.e. prevent] the processing of your Personal Data;
3.1.6 the right to data portability [obtaining a copy of your Personal Data to re-use with another service or organization];
3.1.7 the right to object to us using your Personal Data for particular purposes; and
3.1.8 rights with respect to automated decision making and profiling.
3.2 If you have any cause for complaint about our use of your Personal Data please contact Us using the details provided in the Contact Us section and we will do our utmost to solve the problem for you. If we are unable to resolve the matter, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
3.3 If you need further information about your rights, please contact the Information Commissioner’s Office (https://ico.org.uk) or your local Citizens Advice Bureau.
4.1 The Data we collect
Depending on your use of our Site, we may collect some or all of the following personal and non-personal Data:
4.1.1 name;
4.1.2 date of birth;
4.1.3 gender;
4.1.4 job title/profession;
4.1.5 company/business name;
4.1.6 contact information such as e-mail addresses and telephone numbers;
4.1.7 IP address;
4.1.8 demographic information such as post code, preferences and interests;
4.1.9 web browser type and version;
4.1.10 operating system and a list of URLs starting with a referring site; and
4.1.11 your activity on Our Site and the website you exit to.
4.2 How we collect the Data
4.2.1 Information you provide upon registration: in order to make use of certain services provided through Audley & Remedys Pharmacy, you need to register an Account with us. When you do so, you will provide us with information about yourself and you will be able to select how we use your information for marketing purposes. You will be able to select how we use your information for marketing purposes. You can update your marketing preferences at any time by following the instructions to amend your details in the Account registration section. We will only use your Data in accordance with your instructions and as set out in this Privacy Policy.
4.2.2 Information you provide upon ordering a product or service from us: if you order a product or service from us you will need to provide certain personal details/Data so that the order can be fulfilled. In some cases, we will direct you to a third-party partner site which will collect this information from you and fulfill your order.
4.2.3 Information you provide upon entering a promotion or competition: if you enter a promotion or competition you will either need to register an Account with us or provide certain Personal Data which will be used in accordance with the terms of the promotion or competition.
4.2.4 Information you provide when taking part in a poll or survey: if you take part in a poll or survey you will either need to register an Account with us or provide certain Personal Data to us which we will use in accordance with the terms of the relevant poll or survey.
4.2.5 Demographic and other data: Audley & Remedys Pharmacy uses Cookies, web analytics and web logs to collect information about your use of our Site, information about your computer such as your computer’s IP address and browser type, demographic data and, if you arrived at our Site via a link from a third-party site, the URL of the linking page. If you have registered an Account with Us, it may also collect your name and email address. The Data collected through Cookies, web analytics and web logs may be transferred to third parties. You can erase or block some cookies from your computer if you want to (your help screen or manual should tell you how to do this), but certain services may not work correctly or at all if you set your browser not to accept cookies. For more information on how Audley & Remedys Pharmacy uses Cookies, see Our Cookie Policy.
4.2.6 Email communications: we use web beacons in our emails to track the success of our marketing campaigns. If you open an email from us, we can see which of the pages of our Site that you visited. Our web beacons don’t store any information on your computer but, by communicating with our Cookies on your computer, they can tell us when you have opened an email from us. We may keep track of the emails that we send you. We also keep a record of what communications you have selected to receive or not to receive. If you would like to opt out of receiving such emails, please click the “unsubscribe” link in the email and follow the instructions.
5.1 All Personal Data is processed and stored securely for no longer than is necessary in light of the reason(s) for which it was collected. We will comply with our obligations and safeguard your rights under the GDPR at all times.
5.2 Our use of your Personal Data will always have a lawful basis, either because you have consented to our use of your Personal Data [e.g. by registering an Account with us and/or subscribing to e-mails], because it is necessary for our performance of a contract with you, or because it is in our legitimate interests.
5.3 Specifically the Data may be used for the following purposes:
5.4 Please note that if you upload or post any content [which includes Data] to our Site, we may use it in accordance with our Terms and Conditions of Use and it may be viewed and used by others.
5.5 By providing us with your Personal Data, you consent to us: (a) processing your information as set out in this Privacy Policy and in any other manner you expressly consent to; and (b) processing your sensitive Personal Data, such as health data [if provided].
5.6 You have the right to withdraw your consent to us using your Personal Data at any time and to request that we delete it.
5.7 We will not keep your Personal Data for any longer than is necessary in light of the reason(s) for which it was collected.
6.1 We may share your Data with other companies in our Group [this means our subsidiaries and associated companies] insofar as reasonably necessary for the purposes and on the legal bases set out in this Policy [including marketing purposes].
6.2 We may use third parties to perform certain functions on our behalf including fulfilling orders, sending emails, organising and managing competitions, promotions, surveys or polls, removing repetitive information from customer lists, comment hosting, traffic analysis, data analysis, translation services, audience auditing, and processing credit card payments. These third parties may have access to your Data to perform their services, but any Data used by such parties is used only to the extent required by them to perform the services. Further, any Data that is processed by third parties shall be processed within the terms of this Policy and in accordance with the GDPR.
6.3 Aggregate Information: We may share aggregate, non-personally identifiable information, such as demographics and usage statistics, with advertisers, sponsors and other organisations.
6.4 Options to receive marketing information from associated third parties: Throughout the Site you may be given the opportunity to receive marketing information which may be of interest to you from associated third parties. If you elect to receive such information and consent to the sharing of your Personal Data, We share your Personal Data with our associated third parties and they are only permitted by us to use it for the purpose of providing you with the marketing information you have requested. If you do not want to receive marketing information from associated third parties you can notify us of this as part of the registration process. You can stop receiving this information at any time by following the unsubscribe instructions on the correspondence you receive or by amending your marketing preferences.
6.5 Products or services offered in partnership with third parties: Certain products or services available through the Site may be provided to you in partnership with a third party. That third party may require you to disclose personal information to them in order to receive such products or services. If you request a product or service offered in partnership with a third party, the identity of the third party will be disclosed to you and [if you have agreed] your relevant Data will be submitted to that third party. The use of your personal information by that third party is subject to its privacy policy and practices and we are not responsible for the same.
6.6 Third-Party Ad Serving Services: We allow third party advertisers to show you advertising on the Site. We use third-party ad servers who may use cookies to control certain routine advertising concerns such as making sure that you do not see the same ad too many times or that the ads are shown in the format best suited for your browser. Advertising may also be targeted and as such you may be shown ads based on certain demographic information which we may provide (e.g. the size of your organization or your professional responsibilities). We may also Interest Based Advertising Cookies and use third party ad servers to enable advertisers to re-target you based on an anonymous but unique profile across a number of unaffiliated websites, a method known as online behavioral advertising. You can find more information about each ad servers’ practices [DoubleClick and Google AdSense] by reviewing their privacy policies. You can find more information or turn off targeting by member companies at YourOnlineChoices UK, http://www.youronlinechoices.com/uk.
6.7 Audience and Traffic Measurement Services: We may use third party services that allow us to collect anonymous traffic and behavioral information by monitoring anonymous visitor activity. Audley & Remedys Pharmacyadvertisers, sponsors and/or traffic measurement services may themselves set and access their own cookies on your computer if you choose to have your cookies enabled in your browser. If you do not wish to have cookies enabled please update your device settings.
6.8 In specific circumstances We may have to share your Data with other third parties for their own purposes. Such specific circumstances include, but are not limited to:
7.1 We only keep your Personal Data for as long as we need and/or for as long as we have your permission to keep it.
7.2 We primarily store and process your Personal Data in the EU/European Economic Area (“the EEA”) (The EEA consists of all EU member states plus Norway, Iceland and Lichtenstein). If we do transfer your Personal Data outside the EEA it will be because you have consented or because we have a legal reason to do so. Some examples of reasons your data may be processed outside of the EEA include:
If your Personal Data cannot be processed within the EEA, we will:
7.3 Data security is of vital importance to us, and to protect your Data we have taken suitable measures to safeguard and secure Data collected through our Site. Steps we take to secure and protect your Data include:
7.3.1 ensuring all web pages are secure utilizing https protocol; ensuring that all Personal Data at registration and login is transmitted in an encrypted form utilizing a secure socket layer; using the industry standard AES-256 encryption algorithm to encrypt and store your Data on our hosting providers servers.
7.3.2 using a secure ISO27001 compliant data centre and hosting provider.
Audley & Remedys Pharmacy contains links to a wide variety of other websites and we display advertisements from third parties on our Site. Audley & Remedys Pharmacies have no control over such websites and are in no way responsible for the content thereof. This Policy does not extend to your use of such websites. Users are advised to read the privacy policy of such websites prior to using them.
In accordance with our responsibilities under the GDPR, we adopt appropriate security procedures [suitable physical, electronic and managerial procedures] to seek to safeguard against unauthorized access to your information. Please be aware, however, that the transmission of data via the internet is never completely secure. While we have taken all reasonable steps to ensure that the Data you provide will be kept secure from unauthorised access we cannot guarantee the security of your Data as it is transmitted to and from our Site.
By using Audley & Remedys Pharmacies, you agree to the terms of this Privacy Policy, Our Cookie Policy and Our Terms and Conditions of Use. We may amend this Privacy Policy from time to time or as may be required by law. If we do so, we will post an updated version on the Site and you are deemed to have accepted the revised terms on your first use of the Site following the alterations.
In addition to your rights under the GDPR, when you submit Personal Data via Our Site, you may be given options to restrict our use of your Data. In particular, we aim to give you controls on our use of your Data for direct marketing purposes [including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our e-mails and at the point of providing your details and by managing your Account].
12.1 You may access certain areas of our Site without providing any data at all. However, to use all features and functions available on our Site you may be required to submit or allow for the collection of certain Data.
12.2 You may restrict our use of Cookies. For more information, see our Cookie Policy.
12.2 You may restrict our use of Cookies. For more information, see our Cookie Policy.
For the purpose of the Data Protection Act 1998 and from the 25 May 2018, the EU General Data Protection Regulation 2016/679, the data controller is Chemstar Limited [company no. 2842128], having its registered office at Silver Levene 37 Warren street, W1T 6AD.
We may store information about you in a cookie (a small file that is sent by our web server to your computer), which we can access when you make return visits to our website. Sending cookies is usual practice for any website that needs to remember what its users’ preferences are and we use cookies to keep track of your choices and of any orders that you place through our website.
Any questions regarding our Cookie Policy should be directed to Audley Pharmacy at 36 South Audley Street,London W1K 2PLor alternatively see the Contact Us page on this Site.
Date of Last Update: 01.08.2020
“SESSION” COOKIES
The session cookies on our Site will:
We will send you emails from time to time. These emails do not contain cookies. By clicking on the links within these emails, you will be taken to our Site where session cookies will work as above.
“PERSISTENT” COOKIES
The persistent cookies for our Site analytics and performance will:
These cookies do not collect any information that could identify you – all the information collected is anonymous and is only used to help us improve how our Site works, understand what interests our users and measure how effective our Site is.
If you want to opt-out of being tracked by Google Analytics, visit the Google Analytics Opt-out page [https://tools.google.com/dlpage/gaoptout] and install the add-on for your browser.
If you arrive at our Site from a third party site that has referred you [for example, where you clicked on a link] you may have accepted a cookie that will expire after 30 days. This cookie will have been issued by an Affiliate Marketing organization. The only purpose of this cookie is to report any revenue we earn from you, during that 30 day period, to the affiliate marketing organization, for the purposes of us potentially paying a commission.
THIRD PARTY COOKIES & BANNER ADVERTISING
We allow certain 3rd-party companies to collect data that helps us to understand the behavior of our customers in order to provide advertising targeted to suit your interests and preferences.
When a visitor visits our Site a cookie is enabled. The cookie identifies the visitor and delivers adverts relevant to the visitor. The 30-day cookie data used in these adverts is completely anonymous and does not contain any of a visitor’s personal details.
Third party vendors, including Google and Criteo, use cookies to serve ads based on a user’s prior visits to our website. These companies also collect information when you click on our ads, which helps us track and manage the effectiveness of our marketing efforts.
We may use Remarketing, which is a feature that lets us reach our visitors who have previously visited our Site and show them relevant ads when they visit other sites on the Google Display Network or search on Google.
If you do not wish to participate in our Google AdWords Remarketing, you can opt out by visiting Google’s Ads Preferences Manager.
You can opt out of any other third-party vendor’s use of cookies by visiting www.networkadvertising.org/choices/.
MANAGING COOKIES
Accepting our cookies is a condition of using the Site. If you do not accept our cookies, we can’t guarantee how our Site will perform for you and it may mean we can’t offer you some services and it may reduce the support we can offer you.
Should you wish to disable or block cookies from your internet browser, you can try searching the words “cookies”, “manage cookies” and “block cookies” in the following web pages, for instructions for the major internet browsers used. Alternatively, please refer to your browser manufacturer’s instructions by clicking “Help” in your browser menu.
If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that cookies are stored in. Further information about deleting or controlling cookies is available at www.aboutcookies.org and www.allaboutcookies.org.
Please note that when you visit our website, we may also log your IP address, a unique identifier for your computer or other access device.
If your personal details change, please email us at Audleypharmacy@hotmail.com
If you have any queries about how we use personal data, please contact us by email on Audleypharmacy@hotmail.com
If at any time you would like to contact us with your views about our cookie practices, or with any enquiry relating to your personal information, you can do so by sending an e-mail to us at Audleypharmacy@hotmail.com, or via post at Audley Pharmacy,36 South Audley street,London, W1K 2PL.
If you have any complaints regarding our handling of your personal data, we would appreciate the chance to deal with your concerns in the first instance. However, if you wish, you may make a complaint directly to the Information Commissioner’s Office, the UK supervisory authority for data protection issues [www.ico.org.uk or 0303 123 1113].
Closed on Sundays
Get notified about our sales and latest launches.