Please note, we are currently experiencing delivery delays due to due to extended processing times and external courier disruptions. For more information, please see our orders FAQs.

Need some help? If our FAQs page hasn’t already answered your question, send us a message and we will respond as soon as possible. If your query relates to a specific order or product, please include your order number or product details.

The Customer Service Team are available Monday – Friday 9am-7pm, and Saturday 9:30am-6pm.

Find answers to frequently asked questions below

Login to your account and click on my orders / check your email for order status.

Go to My account page > Login > Orders > Track order or chek your email for tracking details.

To cancel your order go to My account page > Login > Orders > Cancel. * Note – We reserve the rights to accept or reject order cancellation appeal. For queries on returning your order please contact +020 7493 6133.

Depending on your bank, a refund can take anywhere from 1-5 business days to show in your account once the return has been processed.

All types of debit and credit card valid in UK.

Go to My account page > Login >Address > Edit.

Yes, to get notified please subscribe to our newsletter.

If you are not available to accept delivery of your shipment, your courier may leave you a delivery attempt notice. With your delivery attempt notice you can request a new delivery. If you are not available in either case the order will be reversed to Audleys.

Yes, Please subscribe to our newsletter to receive latest offers and sales.

Check the bottom of any email from Audleys > click unsubscribe . 

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